Welcome to Pop The Envelope! We want your shopping experience to be smooth and secure, so here are our main terms for purchasing and returns.
On our website, you can purchase both digital products (such as greeting card templates in PDF or PNG format) and physical goods (printed cards or sets, if applicable). Payments are securely processed via trusted partners. All prices are listed in euros (EUR), including VAT where applicable.
Physical goods are shipped within 2–5 business days via postal or courier service. International shipping is available upon request.
Because digital products are downloadable files, they cannot be returned or exchanged unless the file is faulty or incorrect. In that case, please contact us promptly and we will work to resolve the issue. Physical products may be returned within 14 calendar days of receipt, provided they are unused, in their original packaging, and undamaged. Return shipping costs are covered by the buyer unless the product was faulty or incorrect. Refunds for returned products are issued within 7 business days of approval, to the original payment method.